AMLY
Website Design, Development, Marketing and Content Creation
Engaging Email Flows
★
Custom Product Finder Quiz
▲︎
Sleek Site Refresh
✔︎
Smooth Web Migration
★
Custom Product Finder Quiz
▲︎
Sleek Site Refresh
✔︎
Smooth Web Migration
AMLY
Initial work 2022-2023
Overview
AMLY's co-founder Lisa was inspired to create an organic skincare business after encountering the delicate aroma of a wildflower meadow on an English farm. She developed a special face mist serum using the exquisite scent of those wildflowers. It also helped that the product had a powerful effect on the skin.
This invention, called the Radiance Boost, went on to win awards and become their signature product. Since then, AMLY has become a major organic skincare innovator and retailer. Using the highest-quality all-natural ingredients and sustainable packaging, Kerry and Lisa have established AMLY as a skincare pioneer, setting a high benchmark for others to follow.
The brief
Challenges
After establishing AMLY as a successful business, co-owners Lisa and Kerry felt it was time to focus on their digital presence and craft a unique brand identity online. To that end, they approached us at 8th Dial.
Until then, their business was doing great, but they had not yet cultivated a truly unique brand identity. Now, it was time to take it to the next level.
AMLY's primary retailing channels were online, so they needed their new Shopify website to encapsulate their values and mission perfectly. They also wanted to keep up with a digital ecosystem that was constantly evolving and changing in line with the latest trends. This mandated a Shopify rebrand, and we were more than up to the task. We improved their UI and UX making the website more comfortable and easy to use.
Solutions
In this process, we did not lose sight of details and created new icons to fit the brand's identity. Nor did we lose sight of functionality. The utmost priority was ensuring users had a seamless, engaging, and uninterrupted experience on AMLY's website.
To further integrate AMLY's new branding across channels, we did a complete overhaul of their email marketing strategy. This also included migrating to a new CRM software, segmenting AMLY's audiences so that we could get the right messaging to the right people, redesigning email templates, and setting up targeted, automated email flows. Lastly, our marketers worked in tandem with AMLY's team to bolster its online presence and expand their digital marketing capabilities.
The results
We wanted visitors to have the same experience Lisa had on that English farm – like they were walking in a cool, breezy meadow. Based on the results, we are delighted to know that we have achieved that!
With the new upgrade we saw an improvement in the website’s bounce rate and conversion rate. Moreover, we also succeeded in increasing the average time spent on the site, taking it up from 2 mins 29 seconds to 4 mins 14 seconds – an overall 1 min 45 sec increase. This demonstrates that people were browsing more of the site, which had a positive effect on conversion and average order value.
Needless to say, the AMLY team was more than pleased with the results.
AMLY has used its new and improved design to enhance customer experience. They use our new digital marketing tools to reach out to new customers worldwide while enhancing their discovery, engagement and delivery specs via a brand-new, purpose-built website.
Increased time per visitor vs the previous site, leading to more pages viewed and crucially a larger Average Order Value.
AMLY
New and ongoing work 2024
Website Refresh and Marketing Tools
As the AMLY brand grew, it became apparent that the site needed to move into a more elegant and structured design. Using feedback from a focus group by AMLY, the site needed to pivot to be aimed more at women aged 40-50 and less towards the 20-30 bracket. AMLY wanted to strip back the use of colour and illustrations, opting instead for consistent black buttons, grey backgrounds and a rethink of the split column design on the Homepage and Rituals Page.
Being able to update the site easily was another concern of AMLY, for this reason we offered the creation of pages using the Shopify theme editor rather than a more complex page builder. Ultimately, using a page builder allowed us better flexibility to fully realise AMLY’s ambitions for the layout of their site but a simpler design has meant the site is now easier to edit.
Alongside a new photoshoot from AMLY, the refresh of the website has created a sleek new look that adds more sophistication, while keeping a hint of some of that original flowing and illustrative first design.
Email Flows
A website refresh meant the redesign of AMLY’s email flows was necessary to keep a coherent brand across marketing and make for a seamless user experience. The 8th Dial team made use of new imagery from AMLY and the recent website changes to build completely new email templates that brought the sophistication and elegance of the brand refresh to the flows.
Increase in open rate for all email flows