Laptop with the AMLY homepage that features a banner with a pipette and the title 'Harness the power of nature'

AMLY

Website Design, Development, Marketing and Content Creation

Engaging Email Flows

Custom Product Finder Quiz

▲︎

Sleek Site Refresh

✔︎

Smooth Web Migration

Custom Product Finder Quiz

▲︎

Sleek Site Refresh

✔︎

Smooth Web Migration

AMLY

Initial work 2022-2023

Overview

AMLY's co-founder Lisa was inspired to create an organic skincare business after encountering the delicate aroma of a wildflower meadow on an English farm. She developed a special face mist serum using the exquisite scent of those wildflowers. It also helped that the product had a powerful effect on the skin.


This invention, called the Radiance Boost, went on to win awards and become their signature product. Since then, AMLY has become a major organic skincare innovator and retailer. Using the highest-quality all-natural ingredients and sustainable packaging, Kerry and Lisa have established AMLY as a skincare pioneer, setting a high benchmark for others to follow.

laptop with the Figma document for AMLY on the screen
Web Migration allows AMLY to manage and maintain the Shopify website in-house, enabling creativity over coding

The brief

AMLY wanted to redesign their website, migrating it from WordPress and WooCommerce to Shopify. Web migration was necessary to make site management and maintenance easier for the AMLY team going forwards, while improving the customer journey.

At the same time, we had to create a website that showcased AMLY’s brand identity whilst still being easy to use for customers. 

We improved the end-to-end customer journey on the site with features like automated email flows (abandoned cart, welcome emails & post-purchase emails) and customer reviews.
Web Migration allows AMLY to manage and maintain the Shopify website in-house, enabling creativity over coding

Challenges

After establishing AMLY as a successful business, co-owners Lisa and Kerry felt it was time to focus on their digital presence and craft a unique brand identity online. To that end, they approached us at 8th Dial.


Until then, their business was doing great, but they had not yet cultivated a truly unique brand identity. Now, it was time to take it to the next level.


AMLY's primary retailing channels were online, so they needed their new Shopify website to encapsulate their values and mission perfectly. They also wanted to keep up with a digital ecosystem that was constantly evolving and changing in line with the latest trends. This mandated a Shopify rebrand, and we were more than up to the task. We improved their UI and UX making the website more comfortable and easy to use.

1min, 45 sec Increased time per visitor vs the previous site, leading to more pages viewed and crucially a larger Average Order Value
Laptop with the previous AMLY homepage that features a banner GIF of a meadow, then underneath the best sellers and a description of winter on the meadow. Paint splashes and flower illustrations feature on the page

Solutions

At 8th Dial, we were delighted to partner with a company committed to the environment and sustainability.

The first order of business was determining what makes AMLY unique and what their exact brand identity is. Since AMLY is an organic business, 8th Dial adopted an organic approach. Our team worked with Lisa and Kerry to understand their vision and AMLY's values, outlining a clear brand identity. Once we had a clear concept, we got down to redesigning their website.

This was more than a drag-and-drop endeavour. Our developers modernised the website, giving it a fresh vibe that radiated AMLY's organic values while ensuring that the Shopify upgrades would serve them for the long term. To achieve that, 8th Dial redesigned the site, rebuilt its infrastructure, and revamped product merchandising to align with the new aesthetic.
AMLY icons
AMLY icons

In this process, we did not lose sight of details and created new icons to fit the brand's identity. Nor did we lose sight of functionality. The utmost priority was ensuring users had a seamless, engaging, and uninterrupted experience on AMLY's website.


To further integrate AMLY's new branding across channels, we did a complete overhaul of their email marketing strategy. This also included migrating to a new CRM software, segmenting AMLY's audiences so that we could get the right messaging to the right people, redesigning email templates, and setting up targeted, automated email flows. Lastly, our marketers worked in tandem with AMLY's team to bolster its online presence and expand their digital marketing capabilities.

The results

We wanted visitors to have the same experience Lisa had on that English farm – like they were walking in a cool, breezy meadow. Based on the results, we are delighted to know that we have achieved that!


With the new upgrade we saw an improvement in the website’s bounce rate and conversion rate. Moreover, we also succeeded in increasing the average time spent on the site, taking it up from 2 mins 29 seconds to 4 mins 14 seconds – an overall 1 min 45 sec increase. This demonstrates that people were browsing more of the site, which had a positive effect on conversion and average order value. 


Needless to say, the AMLY team was more than pleased with the results.


AMLY has used its new and improved design to enhance customer experience. They use our new digital marketing tools to reach out to new customers worldwide while enhancing their discovery, engagement and delivery specs via a brand-new, purpose-built website.

Increased time per visitor vs the previous site, leading to more pages viewed and crucially a larger Average Order Value.

1 min 45 secs

AMLY

New and ongoing work 2024

Website Refresh and Marketing Tools

As the AMLY brand grew, it became apparent that the site needed to move into a more elegant and structured design. Using feedback from a focus group by AMLY, the site needed to pivot to be aimed more at women aged 40-50 and less towards the 20-30 bracket. AMLY wanted to strip back the use of colour and illustrations, opting instead for consistent black buttons, grey backgrounds and a rethink of the split column design on the Homepage and Rituals Page.


Being able to update the site easily was another concern of AMLY, for this reason we offered the creation of pages using the Shopify theme editor rather than a more complex page builder. Ultimately, using a page builder allowed us better flexibility to fully realise AMLY’s ambitions for the layout of their site but a simpler design has meant the site is now easier to edit.


Alongside a new photoshoot from AMLY, the refresh of the website has created a sleek new look that adds more sophistication, while keeping a hint of some of that original flowing and illustrative first design.

laptop with AMLY homepage on the screen, it shows a row of products with an 'add to cart' button under each and an image of a woman with a pipette against her cheek with the title 'Redefining Beauty'
mobile in someone's hands with the AMLY quiz on the screen on the first question 'How old are you?'
We also created a unique product finder quiz for AMLY. Based on user responses, customers are given one of AMLY’s recommended “rituals” with the option to select a Starter Routine (3 products) or the Complete Ritual. The quiz also allows AMLY to collect emails for marketing and insights such as age demographics, making it a very useful ecommerce tool.

Recently we’ve implemented cross-selling in the customer journey. AMLY were keen to encourage people to buy complimentary items at cart. To reduce too many different options and pop-ups on the cart page that may overwhelm the user, 8th Dial re-structured a pre-existing free sample offer to also include relevant full price products. This option also kept the number of additional Shopify apps to a minimum to contribute to a smooth-running site.
Screenshot of an AMLY welcome flow email. the title 'Welcome to Our World' and an intro paragraph on a grey bon on top of a close up of a blue face mask texture

Email Flows

A website refresh meant the redesign of AMLY’s email flows was necessary to keep a coherent brand across marketing and make for a seamless user experience. The 8th Dial team made use of new imagery from AMLY and the recent website changes to build completely new email templates that brought the sophistication and elegance of the brand refresh to the flows. 

Screenshot of an AMLY welcome flow email. the title 'Welcome to Our World' and an intro paragraph on a grey bon on top of a close up of a blue face mask texture

Increase in open rate for all email flows

+33.66%

Results

We’ve some great stats in the relatively short time since launching the updated flow designs. Comparing email flow performance from before & after the updates, there’s been an +33.66% increase in open rate for all flows, the Welcome Flow itself has had a +35.22% increase in open rate and an +16% increase in CvR (Conversions).

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